Returns and Exchanges
DOMESTIC RETURN/EXCHANGE POLICY
- Items purchased from Neflum may be returned/exchanged within 15 days of delivery. All items must have their original tags attached and be unworn and unwashed. If the apparel arrives with excessive wrinkles due to not being folded and carelessly stuffed into the packaging, your refund/exchange may be declined.
- We do not cover return shipping costs for returns/exchanges at this time. For exchanges, we will ship out the replacement item(s) to you for free.
- If you return an item, shipping cost is NOT refunded
If you would like a refund/exchange, please email a request to: info@neflum.com
Please send all returns/exchanges, with the order number, to:
- PO Box 811652, Los Angeles, CA 90017
INTERNATIONAL RETURN/EXCHANGE POLICY
- We do not offer international returns at this time. There is no reimbursement for VAT, customs or other shipping fees.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
- Please allow 1-2 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number for your exchange, or an email confirming the refund issued.
AM I RESPONSIBLE FOR RETURN SHIPPING?
- You will be responsible for paying postage on any returns, including mailing the item back to us for an exchange. We will ship out the replacement item at no extra shipping cost to you.
I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING
- Rest assured, your return will be processed. Please also be sure to get a tracking number when shipping items back to us.
- Upon being returned to our facility, we will typically process your return within 1-7 business days.
WHY WAS MY RETURN/EXCHANGE DENIED?
- Signs of washing or excessive wrinkling
- Item(s) smelling of smoke, perfume, deodorant, etc
- Excessive animal/human hair
- Signs of wear (makeup, stains, smell, etc.)
For all other customer service inquiries or questions please email info@neflum.com